MTM in 2026: How Star Ratings, Med Sync, and AI Triage Are Rewriting the Service
- 0:00 Why MTM Changed
- 8:00 Star Ratings Reset Incentives
- 20:00 Med Sync As Front Door
Practical shifts you can apply this week
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Identify 2026 Market Forces
See why MTM is shifting from annual events to a continuous medication service model.
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Compare Targeting And Staffing Choices
Weigh how Stars, med sync, and AI change who you reach first and who should do the work.
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Evaluate What To Automate
Sort patients, touchpoints, and tasks into automation, sync workflows, or clinician escalation.
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Design A Future-State Workflow
Map one service model that connects adherence, safety, and patient experience without extra sprawl.
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Draft A 90-Day Plan
Leave with practical metrics for access, completion, clinical yield, and operational efficiency.
What we'll cover
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0:00
Why MTM Changed
Why 2026 is structurally different, and why the old annual CMR playbook no longer fits.
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8:00
Star Ratings Reset Incentives
How quality pressure changes outreach timing, targeting logic, and what success should mean.
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20:00
Med Sync As Front Door
Use refill cadence as the trigger for intervention before gaps and confusion pile up.
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29:00
AI Triage Sorts The Queue
Where AI helps rank risk and next best action, and where human judgment still needs the last word.
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41:00
Future-State Workflow And Roles
Define handoffs across techs, pharmacists, and analysts so each task lands in the right lane.
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51:00
Metrics That Prove Value
Track access, completion, yield, and throughput so good-looking volume does not hide weak results.
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56:00
90-Day Plan And Q&A
Pick one pilot, assign an owner, choose a metric, and leave with a start date.
Questions people ask before registering
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It is built for working professionals involved in MTM, pharmacy operations, quality, population health, or care model design. If you influence workflow, staffing, or medication service strategy, it will be relevant.
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No. We explain the operating concepts in plain language and focus on practical decisions, not technical jargon. If you know today's MTM workflow, that is enough.
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Most webinar programs provide a replay after the session. Check your registration details for the final policy and timing.
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Certificate availability depends on the event host's policy. If one is offered, details are usually shared in the post-event follow-up.
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Both. You will get the market context, but the session ends with a practical 90-day redesign plan you can adapt to your team. Fewer vague arrows, more next Monday.