Help Center
Frequently Asked Questions
Everything you need to know about MedExPrep. Can't find what you're looking for? Contact our support team.
Getting Started 5
What is MedExPrep?
MedExPrep is a comprehensive exam preparation platform for healthcare professionals. We offer board-quality prep courses covering Medical, Nursing, Pharmacy, Dental, Allied Health, and more — with question banks, detailed explanations, and adaptive study tools.
Which exams do you cover?
We cover 230+ exams across 13 healthcare professions, including USMLE, COMLEX, NCLEX, NAPLEX, BCPS, INBDE, PANCE, and many more. Visit our Exam Catalog to browse all available courses.
How do I get started?
Simply create an account, browse the Exam Catalog, and choose the course that matches your exam. You can try a free 20-question quiz for any exam before purchasing.
Do I need to create an account to try MedExPrep?
No! You can take our free practice quizzes without an account. Each quiz includes 20 exam-style questions with full explanations — no sign-up required.
Is MedExPrep accredited?
MedExPrep content is created by licensed healthcare professionals and aligned with current exam blueprints. While we are not an accrediting body, our courses follow official exam content outlines from organizations like NBME, NCSBN, BPS, ADA, and others.
Account 4
How do I create an account?
Click the profile icon in the top right corner and select "Sign Up." You can register with your email or sign in with Google or Apple.
I forgot my password. How do I reset it?
Click the profile icon, select "Sign In," then click "Forgot password?" Enter your email and we'll send you a reset link. The link expires after 24 hours.
Can I use MedExPrep on multiple devices?
Yes! Your account works across all your devices. Log in on your computer, tablet, or phone and your progress syncs automatically.
How do I delete my account?
To delete your account and all associated data, please contact our support team at support@medexprep.com. We process all deletion requests within 30 days, per our Privacy Policy.
Courses & Content 5
What's included in each course?
Every course includes:
- Comprehensive study lessons aligned with the exam blueprint
- A question bank with detailed explanations for every answer
- Flashcard decks for quick review
- Progress tracking and performance analytics
- Practice exams that simulate real test conditions
How long do I have access to a course?
Each course purchase gives you 1 full year of access from the date of purchase. You can study at your own pace during that time.
Can I access courses offline?
Currently, MedExPrep is a web-based platform that requires an internet connection. We recommend using it on any modern browser on your computer, tablet, or phone.
How often is the content updated?
We continuously update our courses to reflect the latest exam blueprints and guideline changes. Major updates are made when certifying bodies release new exam content outlines.
What makes MedExPrep different from other prep courses?
MedExPrep combines comprehensive lessons, large question banks with detailed explanations, and adaptive study tools — all in one platform across 230+ exams. Most competitors focus on a single profession. We cover Medical, Nursing, Pharmacy, Dental, Allied Health, and more at $150 per course.
Billing & Pricing 5
How much does MedExPrep cost?
Each exam prep course is $150 with 1 full year of access. Visit our Pricing page for full details.
Do you offer free trials?
Yes! Every exam has a free 20-question practice quiz with full explanations — no account needed. This gives you a feel for the quality and depth of our content before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor.
What is your refund policy?
Because MedExPrep delivers full digital access immediately upon purchase, all sales are final and non-refundable. We encourage you to try our free quizzes before purchasing to ensure the content meets your needs. Full details are available in our Terms of Use.
Do you offer group or institutional pricing?
Yes, we offer volume pricing for schools, residency programs, and study groups. Please contact us at support@medexprep.com for a custom quote.
Technical 4
Which browsers are supported?
MedExPrep works on all modern browsers including Chrome, Safari, Firefox, and Edge. We recommend keeping your browser updated to the latest version for the best experience.
Is there a mobile app?
Our mobile app for iOS is coming soon! In the meantime, our website is fully responsive and works great on mobile browsers.
I'm experiencing a technical issue. What should I do?
Try these steps first:
- Clear your browser cache and cookies
- Try a different browser
- Disable browser extensions temporarily
Is my data secure?
Absolutely. We use industry-standard encryption (SSL/TLS) for all data transmission. We never sell your personal information. Full details are available in our Privacy Policy.
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Our support team is here to help. Reach out and we'll get back to you as soon as possible.
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